NAMTAN TOUR ("we", "us", "our") respects the privacy of our customers and website visitors. This Privacy Policy is prepared in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) to explain how we collect, use, disclose, and protect your personal information.
1. Information We Collect
We may collect your personal information when you enquire, book a transfer, or use our private car and van services. Such information may include:
- Personal details: Name and surname for contact and booking confirmation
- Contact details: Phone number, LINE / WhatsApp / WeChat / Email or social media handles
- Service usage: Travel itinerary, pickup/drop-off points, flight details (for airport transfers), and preferred dates
- Technical data: IP Address, Cookies, Browser type (when visiting the website)
2. Purpose and Legal Basis for Processing
We collect and use your personal data under the following legal bases:
- Contract: To process bookings, confirm reservations, and provide chauffeur-driven car and van services to you.
- Consent: To analyze and improve the website through Google Analytics. You may decline or withdraw your consent at any time.
- Legitimate Interest: To verify bookings, prevent fraud, maintain safety, and manage service quality.
- Legal Obligation: To comply with applicable laws, such as taxation laws.
3. Disclosure to Third Parties
We will not sell or rent your personal information to third parties. However, we may disclose your information in the following cases:
- External Providers: The website uses Cloudflare to deliver the site. Analytics and measurement run only when configured and with your consent.
- Government Authorities: When required to comply with the law or lawful orders of competent authorities.
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by law. Once the retention period expires, we will securely delete or destroy your data.
5. Cookies
The website stores consent preferences and loads configured analytics or ad measurement only after you consent. You can change or withdraw consent through cookie settings.
6. Data Subject Rights
Under the PDPA, you have the following rights:
- Right to Withdraw Consent: You may withdraw previously given consent at any time.
- Right to Access: Request access to or a copy of your personal data.
- Right to Rectification: Request correction of inaccurate or outdated data.
- Right to Erasure: Request the deletion or destruction of your personal data when it is no longer necessary.
- Right to Object and Restrict Processing: Object to or request restriction of data processing in certain cases.
Exercising some rights may be subject to legal exceptions or may affect our ability to provide services. To exercise your rights, please contact us via the channels below.
7. Data Security
We employ appropriate technical and physical security measures to protect your personal data from unauthorized loss, access, use, or disclosure.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data subject rights, you can contact NAMTAN TOUR at:
- Phone: TODO (TODO: Official phone number pending confirmation)
- LINE: TODO: Official LINE link pending confirmation
- Email: TODO: Official email pending confirmation
- Address: TODO: Business address pending (Nationwide service across Thailand)
Last Updated: October 2026